RPM Retail has now replaced all our manual systems for monitoring results and providing feedback to store managers. I use RPM Retail every day to track the group’s KPIs by store, by category and by supplier. Our promotional activity and negotiations with suppliers is significantly improved now that we have real time visibility on the performance of our products.
New Year - New Commitments
Submitted by John Saywell on 05 January, 2012
It is at this time of the year that I tend to look back at what RPM Retail has achieved and assess our performance against the vision that I had when I started the company. That vision was “to improve store performance by motivating and empowering retail staff”.
In the 5 years since we released the first RPM Retail software we have grown our customer base to over 400 retail stores and 40 suppliers in 6 sectors – so that’s a good measure of forward progress.
The key performance indicator for me is that we have over 500 store managers and staff logging in to use their RPM Retail system every week.
We are always working to improve the ease of use and the relevance of the RPM Insights. Feedback and suggestions from our users is the most important guide to our future design and development.
So if you are using RPM Retail and have a bright idea – please click on the “Feedback & Support” link near the top of the screen – and then click on the “General” link under Forums to send us your idea.
P.S. If you haven’t tried the new Freestyle reports in your RPM Retail – I’ll explain how useful these are for end-of-year performance reviews in my next blog post.
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