In the article below I list the four key areas for your team to focus on to ensure your pharmacy’s future success.

The latest Level 2 lockdown in Auckland and Level 3 alert for the rest of the country triggered a surge in retail spending in pharmacies ...

Read my latest article for The Pharmacy Guild of NZ on how to keep your business current with an online presence.

There are clear lessons from pharmacy retail sales over the last two months that community pharmacies need to focus on their essential role.

NZ Pharmacies have continued to trade as essential services during the lockdown, and have struggled to adapt to the continuously evolving...

Here's the top selling products in NZ pharmacy during lockdown. You can click to download the list of products and prices.

How has the growing concern about COVID-19 impacted on pharmacy's retail sales? Read the full article here

If you've ever wondered about the art and science of Retail Merchandising - and how it works, take a look at this selection of independen...

The Rangiora Vet Centre operates three busy practices in North Canterbury and is leading the way in both their services and systems. Read...

1. Retail customer numbers fall Customers declined -2% last year and this has occurred steadily for more than a decade even though prescr...

NZ retailing is entering into a period of more intense, price-focused competition for the wallets of customers. This makes it more import...

One of the most important questions for any retailer (and pharmacy is no different) is how to decide what products to carry in your shop....

We all get into habits in our day-to-day work and our behaviors become so routine that it becomes difficult to see any other way of doing...

I presented a 7-step system to the Access Pharmacy Conference in Queenstown in 2018. You can view this presentation as an online infograp...

We all know that the internet is changing the way most businesses operate. Convenience, bigger selection, cheaper prices and free deliver...

New technology often seems to receive a lot of hype in the early years before it finally “arrives” and changes the world in ways that mos...

At this time of the year many business owners will undertake long term planning for their business. This provides a much-needed opportuni...

Dunedin pharmacists Chin Loh and Lorealle Lam are owners of the Antidote group of pharmacies which are providing a fresh, new approach to...

As New Zealand waits for the formation of our next MMP government we can reflect on what this shows us about the way that we as a populat...

Are your retail staff trained how to buy? It is likely that there is a significant difference in skills between the sales reps who are se...