How has the growing concern about COVID-19 impacted on pharmacy's retail sales? Read the full article here

If you've ever wondered about the art and science of Retail Merchandising - and how it works, take a look at this selection of independent pharmacies thougho...

The Rangiora Vet Centre operates three busy practices in North Canterbury and is leading the way in both their services and systems. Read this Case Study show...

1. Retail customer numbers fall Customers declined -2% last year and this has occurred steadily for more than a decade even though prescription numbers conti...

NZ retailing is entering into a period of more intense, price-focused competition for the wallets of customers. This makes it more important than ever for in...

One of the most important questions for any retailer (and pharmacy is no different) is how to decide what products to carry in your shop. Customer survey res...

We all get into habits in our day-to-day work and our behaviors become so routine that it becomes difficult to see any other way of doing things. Retail owne...

I presented a 7-step system to the Access Pharmacy Conference in Queenstown in 2018. You can view this presentation as an online infographic here. Please get...

We all know that the internet is changing the way most businesses operate. Convenience, bigger selection, cheaper prices and free delivery are just some of t...

New technology often seems to receive a lot of hype in the early years before it finally “arrives” and changes the world in ways that most people never imagi...

At this time of the year many business owners will undertake long term planning for their business. This provides a much-needed opportunity to think more cle...

Dunedin pharmacists Chin Loh and Lorealle Lam are owners of the Antidote group of pharmacies which are providing a fresh, new approach to health and wellness...

As New Zealand waits for the formation of our next MMP government we can reflect on what this shows us about the way that we as a population make complex dec...

Are your retail staff trained how to buy? It is likely that there is a significant difference in skills between the sales reps who are selling, and your reta...

There is no doubt that new technologies are about to cause sweeping changes to the way work is done worldwide – with futurists predicting that up to 30% of c...

Retailers are, in my experience, caring and community-minded employers, and I expect that very few of them are not paying their staff a reasonable wage. The w...

All great businesses have one thing in common – they set goals, share them with their teams, and regularly measure outcomes against these goals. This sounds ...

Technological advances that once took decades to disrupt industries, are now arriving every few years and are rapidly being adopted by your tech-savvy custom...