John SaywellMar 282 minWinning with customer serviceCustomer service is increasingly critical these days. According to a Gallup survey (bit.ly/Gallup-workplace) of 18,665 employees in the...
John SaywellDec 31, 20233 min5 Tips for a More Profitable Pharmacy in 2024The Pharmacy sector has had a year of mixed fortunes. The good news included the removal of the $5 prescription fee and the trial of...
John SaywellSep 17, 20233 minCorporatisation of healthcare Business ownership is not for the faint-hearted. A good example of this is in NZ retail pharmacies where ownership requires an investment...
John SaywellDec 21, 20224 minRetail Pharmacy in 2022 - by the numbers*Data from 175 independent pharmacies subscribed to RPM Retail Sales - Category Trends - Regional Trends - Pharmacy Types - Inflation -...