The latest Level 2 lockdown in Auckland and Level 3 alert for the rest of the country triggered a surge in retail spending in pharmacies ...

Read my latest article for The Pharmacy Guild of NZ on how to keep your business current with an online presence.

There are clear lessons from pharmacy retail sales over the last two months that community pharmacies need to focus on their essential role.

NZ Pharmacies have continued to trade as essential services during the lockdown, and have struggled to adapt to the continuously evolving...

I presented a 7-step system to the Access Pharmacy Conference in Queenstown in 2018. You can view this presentation as an online infograp...

We all know that the internet is changing the way most businesses operate. Convenience, bigger selection, cheaper prices and free deliver...

New technology often seems to receive a lot of hype in the early years before it finally “arrives” and changes the world in ways that mos...

Are your retail staff trained how to buy? It is likely that there is a significant difference in skills between the sales reps who are se...

There is no doubt that new technologies are about to cause sweeping changes to the way work is done worldwide – with futurists predicting...

Retailers are, in my experience, caring and community-minded employers, and I expect that very few of them are not paying their staff a r...

All great businesses have one thing in common – they set goals, share them with their teams, and regularly measure outcomes against these...

Technological advances that once took decades to disrupt industries, are now arriving every few years and are rapidly being adopted by yo...