1. Retail customer numbers fall Customers declined -2% last year and this has occurred steadily for more than a decade even though prescription numbers continue to rise. This trend shows that pharmacy retailing continues to be eroded by competitors (supermarkets, departments stores, health stores and the internet) – and that most pharmacies are not exploiting their #1 point-of-difference (expert service) successfully. 2. Beauty sales continue their rapid decline Cosmetics sal