If you've ever wondered about the art and science of Retail Merchandising - and how it works, take a look at this selection of independent pharmacies thoughout New Zealand that our consultants have worked with. While many small retailers are falling behind, these savvy businesses have invested in their business and are reaping the rewards of increased sales and stock turns. The RPM consulting team have used nationwide data about what sells - and applied this to create shop la

1. Retail customer numbers fall Customers declined -2% last year and this has occurred steadily for more than a decade even though prescription numbers continue to rise. This trend shows that pharmacy retailing continues to be eroded by competitors (supermarkets, departments stores, health stores and the internet) – and that most pharmacies are not exploiting their #1 point-of-difference (expert service) successfully. 2. Beauty sales continue their rapid decline Cosmetics sal

One of the most important questions for any retailer (and pharmacy is no different) is how to decide what products to carry in your shop. Customer survey results tell us the following reasons why customers choose your pharmacy: Convenience Product Range Service and Staff Price or Promotional activity The exercise of deciding on your product range should not be taken lightly – it is one of the key deciding factors in why customers will shop with you - or not! Our analysis of h

I presented a 7-step system to the Access Pharmacy Conference in Queenstown in 2018. You can view this presentation as an online infographic here. Please get in touch with any questions. John Saywell - Ph 0274 359848 #RPM #pharmacy #corerange #bestpractice

Dunedin pharmacists Chin Loh and Lorealle Lam are owners of the Antidote group of pharmacies which are providing a fresh, new approach to health and wellness for their customers. The Antidote brand has been developed to symbolise a more holistic approach to healthcare solutions that combines the best of pharmaceuticals with the proven benefits of dietary supplements and plant-based medicines. The six Antidote pharmacies across Dunedin are growing strongly and their focus on h

As New Zealand waits for the formation of our next MMP government we can reflect on what this shows us about the way that we as a population make complex decisions. Single issues that seem like obvious and compelling non-negotiables for some people can be dismissed as unimportant by others. Cognitive bias We all have difficulty seeing past our strongly held beliefs, to the point where we create new facts to support what we believe to be true. This phenomenon is called “cognit

There is no doubt that new technologies are about to cause sweeping changes to the way work is done worldwide – with futurists predicting that up to 30% of current jobs could be replaced in the next 10 years. Pharmacies in New Zealand are going to be affected by this workplace revolution. There are big changes coming in the form of e-prescribing, the national health database and increasing automation of the dispensing process. While it is always difficult for the people who a