Change is hard
We all get into habits in our day-to-day work and our behaviors become so routine that it becomes difficult to see any other way of doing things. Retail owners and staff are particularly prone to becoming stuck in their ways due to the regular pattern of customers and the repetitive nature of the sales process. Our view of the world is strongly shaped by the position we are viewing from, and it takes quite a lot of effort, and sometimes discomfort, to open our minds and see o