We all get into habits in our day-to-day work and our behaviors become so routine that it becomes difficult to see any other way of doing things. Retail owners and staff are particularly prone to becoming stuck in their ways due to the regular pattern of customers and the repetitive nature of the sales process. Our view of the world is strongly shaped by the position we are viewing from, and it takes quite a lot of effort, and sometimes discomfort, to open our minds and see o

We all know that the internet is changing the way most businesses operate. Convenience, bigger selection, cheaper prices and free delivery are just some of the ways the internet is disrupting traditional business models. The problem with lower prices One of the natural reactions of bricks and mortar retail businesses to the growth in online shopping has been to lower their prices of goods and services. The two-part argument seems logical: shopping online is cheaper, and onlin