RPM Retail Privacy Policy

RPM Retail is an online sales analysis service which uses retailers’ point-of-sale data to provide smarter stock decisions

This Privacy Policy was last updated on 20 March 2012.

Ownership of the Subscribers’ Data

All retail Data stored by the Service remains the Subscriber's property.

Data Management

The Service will integrate with Data collected from each Subscriber or Authorised User store’s point-of-sale computer or head office server. The Service gathers Data by installing a program which first extracts and then transfers the Data to the database used by the Service.

The Data collected is stored securely in a database and is only accessible to RPM Retail Ltd staff, approved contractors, Authorised Users and other parties authorised by the Subscriber.  It is the Subscribers’ responsibility to keep their password safe.

Following a cancellation request from the Subscriber, or other termination of the Service, the Data will be permanently removed from the Service within three business days of the effective cancellation date.

Disclosure of Personal Information

To the extent that we collect and store any "personal information" under the Privacy Act, we will comply with the Privacy Act and only use and disclose such information for the purposes of:

  • administering the Subscriber's account (including credit checking and debt collection);
  • providing, maintaining and developing the Service;
  • contacting the Subscriber about the Service; and
  • related business purposes of RPM Retail Ltd.

Under the Privacy Act the Subscriber has right to access and correct any personal information held by RPM Retail Ltd.

Monitoring usage of the Service

RPM Retail Ltd staff and approved contractors can access usage information and the Data to better understand how subscribers are using the Service in order to improve the design and user experience. The Service may also prompt users with suggestions on ways to improve their own use of the system. All usage information is stored in a secure data warehouse facility.

Sector Results

RPM Retail Ltd reserves the right to disclose the results of aggregated Sector data in order to provide commentary on sector performance and promote the Service. A Sector is defined as a collection of stores which are not affiliated to a retail group. A Sector may also be comprised of multiple retail groups, however in this instance, approval will be sought from each retail groups’ head office prior to any disclosures being made.

The Subscribers’ Data is provided securely across the Internet

Servers used in conjunction with the Service have SSL Certificates issued by Go Daddy Secure Certificate Authority, so all Data transferred between Subscribers, Authorised Users and the Service is encrypted. However, the Internet is not in itself a secure environment and the Subscriber’s and Authorised Users browser must support the encryption security used in connection with the Service.

The Subscriber’s browser stores no information that will identify the Subscriber

The Service utilises "cookies" and other technical measures that support the monitoring of traffic patterns and help make subsequent use of the Service more efficient. RPM Retail Ltd will not sell or otherwise provide the Subscriber’s personal information to a third party, or make any other use of personal information about the Subscriber for any purpose which is not incidental to the normal use of the Service.

The Subscriber can opt-out of any email communications

RPM Retail Ltd sends notifications about the Service along with billing information and other relevant communications to the Subscriber via email. Where appropriate email communication will contain clear and obvious instructions describing how the Subscriber can opt to be removed from the mailing list. RPM Retail will remove the Subscriber upon the Subscriber’s request.

The Subscriber is responsible for checking the Privacy Policy of any third-party applications with which the Service links

The Service may contain links enabling functionality provided by third-party applications. RPM Retail Ltd takes no responsibility for the privacy practices or content of these applications.

This policy may be updated from time to time

RPM Retail Ltd reserves the right to change this policy at any time and any amended policy is effective upon the posting on this website. RPM Retail Ltd will also make every effort to communicate these changes to the Subscriber via email or notification via the website.

Please read our Terms of Use

Use of the Service is subject to this Privacy Policy and should also be read in conjunction with the Terms of Use which can be viewed at http://www.rpmretail.com/terms-use. In the event of a conflict or disagreement between this Privacy Policy and the Terms of Use, the Terms of Use will prevail.

For our territory sales managers the RPM Retail has been invaluable, they can now set clear relevant store objectives, by knowing prior to visiting what is “actually happening” in the store with stock, distribution, pricing and ranging, and what needs to happen to improve our business within that specific store. - Lyween Crampton, Business Manager - Pharmacy
Lyween Crampton, Business Manager - Pharmacy, Johnson & Johnson Pacific (NZ)

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