"Implementing RPM has improved
our inventory management"
Ben Davidson B.V.Sc,
Director, Rangiora Vet Centre
The Customer
Rangiora Vet Centre (RVC) has established itself as a centre of veterinary excellence by providing the highest standards of professional veterinary care from their three clinics in North Canterbury, New Zealand.
As well as busy pet care services and hospital care, the group runs a specialist equine clinic and supports the farming community with 24/7 veterinary care.
The Problem
These busy vet practices were growing rapidly and needed to implement better systems and processes to manage inventory levels.
The VetLinkSQL by Computer Fanatics Limited, veterinary practice management system captures all sales and stock transaction data – but retail ordering had become a time-consuming, manual process with too many different products, and many inaccuracies.
The RVC management wanted to put in place an automated ordering system that would free up staff time and improve the customer experience instore.
The Solution
These busy vet practices were growing rapidly and needed to implement better systems and processes to manage inventory levels.
The Vetlink veterinary practice management system captures all sales and stock transaction data – but retail ordering had become a time-consuming, manual process with too many different products, and many inaccuracies.
The RVC management wanted to put in place an automated ordering system that would free up staff time and improve the customer experience instore.
The Results
Since the implementation of RPM, The Rangiora Vet Centre has rationalised their product range, and optimised the amount of stock carried.
The key staff in the branches can now see results every day for each part of the business.
By moving to weekly ordering instead of reacting every day, Rangiora Vet Centre has reduced out-of-stocks and improved sales and profits.
Number of products stocked. Down by 14%.
Less dead stock. Reduced by $40,000.
Average transaction Value. Increased by 16%
More Efficient
The daily sales and stock reporting in RPM has given us a much better handle on stock performance.
This has led to time savings, less wastage, and an improved bottom line.
Happier Customers
By improving our visibility on the performance of each category, we have simplified our offering and made it easier for our customers, who previously had too much choice.
Improved Profits
Automated ordering means that we have more cash in the bank, and less dead or slow-selling stock.
Ben Davidson B.V.Sc,
Director, Rangiora Vet Cetnre