John SaywellMar 282 minWinning with customer serviceCustomer service is increasingly critical these days. According to a Gallup survey (bit.ly/Gallup-workplace) of 18,665 employees in the...
John SaywellFeb 292 minImprove your Return On InvestmentWith the increased competitive pressure on pharmacies, it is more important than ever to ensure you are optimising your use of the...
John SaywellJan 312 minThe #1 strategy for retail store success“Reports of the death of stores are greatly exaggerated” according to Retail Systems Research, author Brian Kilcourse in his article...
John SaywellDec 31, 20233 min5 Tips for a More Profitable Pharmacy in 2024The Pharmacy sector has had a year of mixed fortunes. The good news included the removal of the $5 prescription fee and the trial of...