John SaywellMar 282 minWinning with customer serviceCustomer service is increasingly critical these days. According to a Gallup survey (bit.ly/Gallup-workplace) of 18,665 employees in the...
John SaywellDec 31, 20233 min5 Tips for a More Profitable Pharmacy in 2024The Pharmacy sector has had a year of mixed fortunes. The good news included the removal of the $5 prescription fee and the trial of...
John SaywellJun 30, 20232 minNew revenue for pharmaciesCommunity pharmacies are under increasing pressure from multiple competitive threats, including a growing number of discount pharmacies,...
John SaywellMar 3, 20231 minYour RPM Retail ScoreboardHow to benchmark your store's retail performance using the RPM Scoreboard