best-practice

The wisdom of the crowd

The use of industry‑wide data is now vital for any retailer wanting to achieve better business results because it reduces the individual...

2022 PharmacyFirst Conference

Last week’s PharmacyFirst conference in Rotorua was a great opportunity for pharmacy owners and staff who have been totally consumed by...

Being "local" can be your super-power

Here's an article I published in 2020 during the first Covid lockdown on the Umbrellar website. It is even more relevant now as the pace...

Trends and predictions for retail pharmacies in 2022

Here’s the big trends I’ve seen in retail pharmacy in 2021 along with my predictions for the year ahead: Here are links to a selection of...

How independent pharmacies can survive and thrive in 2021

In the article below I list the four key areas for your team to focus on to ensure your pharmacy’s future success.

It's time to get online!

Read my latest article for The Pharmacy Guild of NZ on how to keep your business current with an online presence.

Retail best-practice

I presented a 7-step system to the Access Pharmacy Conference in Queenstown in 2018. You can view this presentation as an online...

How to avoid the retail apocalypse

We all know that the internet is changing the way most businesses operate. Convenience, bigger selection, cheaper prices and free...

Don't let FOMO affect your buying

Are your retail staff trained how to buy? It is likely that there is a significant difference in skills between the sales reps who are...